Automated image forensics for DTC Customer Experience teams. Detect AI-altered tears, stains, and recycled photos before shipping free replacements—without adding friction for honest buyers.
Zero customer PII required • 48-hour diagnostic turnaround • No integrations needed to test
AI Inpainting Signal
84% Probability
Localized texture anomaly detected around fabric tear.
Metadata / C2PA
Edited Tag Found
Camera EXIF stripped; image re-saved via editing tool.
Recommended Action
Send Retake Link
Request 5-sec video or second angle + order # note.
When shipping heavy or fragile items back costs more than replacing them, photo-based claims save money—until bad actors exploit them.
Shoppers use everyday AI tools to edit realistic cracks, stains, or rips onto perfectly good $150–$400 products to trigger free replacements.
Helpdesks and return portals check what product is in the photo—not whether the pixels were manipulated or recycled from another claim.
Auto-rejecting an honest customer causes 1-star reviews and chargebacks. Your CX team needs a smart triage filter, not a blunt hammer.
Keep instant approvals for 90%+ of real customers while catching manipulated claims before replacement inventory leaves your warehouse.
Route incoming damage-claim images via a dedicated forwarding address or upload suspicious tickets directly—no complex API engineering required.